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TAKING ON KGB AIRWAYS: PART THREE (OF EIGHT)
When Leisha Hailey and her girlfriend kissed aboard a Southwest Airlines flight to Los Angeles, a flight attendant told them that Southwest was “a family airline.” When they argued they were targets...
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TAKING ON KGB AIRWAYS: PART FOUR (OF EIGHT)
Under Federal law, as enforced by the Federal Aviation Administration (FAA) airline passengers have only the following guaranteed rights: If your flight is delayed (such as by bad weather) and you’re...
View ArticleTAKING ON KGB AIRWAYS: PART FIVE (OF EIGHT)
If you have a complaint against an airline, don’t waste your time with low-level Customer Service reps. If you want action, seek out those who are empowered to make it happen. But who are those people?...
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TAKING ON KGB AIRWAYS: PART SIX (OF EIGHT)
For your complaint to be addressed, it must first be put in writing–whether in a letter and/or an email. Most likely, several letters and/or emails. If you cringe at writing it yourself, you can ask...
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TAKING ON KGB AIRWAYS: PART SEVEN (OF EIGHT)
There’s a good chance you won’t be able to resolve your problem with the airline. In its September 3, 2009 issue, Time magazine warned that calling the airlines’ customer complaint lines would likely...
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TAKING ON KGB AIRWAYS: PART EIGHT (END)
Even if you feel you have an airtight case against an airline and want to sue, remember this: The vast majority of cases–civil and criminal–are settled outside of court. In civil cases especially,...
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FACEBOOK, WE’RE GLAD TO LEAVE YE: PART ONE (OF FOUR)
Fortune has some bad news for Facebook: “Facebook is losing U.S. teenagers to services like YouTube, Instagram, and Snapchat.” On May 31, The Pew Research Center released its survey of 743 teens and...
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FACEBOOK, WE’RE GLAD TO LEAVE YE: PART TWO (OF FOUR)
Facebook is in big trouble. And much of it stems from its own greed and arrogance toward its customers. An email recently sent to Winnie Liu, director of Facebook & Instagram Research, offers...
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FACEBOOK, WE’RE GLAD TO LEAVE YE: PART THREE (OF FOUR)
Facebook is still the most-used social media platform in the world—with more than 2 billion users and a net worth of $500 billion. But all is not well in Mark Zuckerberg’s Internet kingdom. And while...
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FACEBOOK, WE’RE GLAD TO LEAVE YE: PART FOUR (END)
And, on Facebook, the complaints just keep coming. [NOTE: The spellings are those of the complainants.] FACEBOOK BETRAYED EVERY SINGLE ONE OF US ON HERE. SO MUCH SO THAT NOW WE HAVE AN IDIOT IN THE...
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